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HIPAA Privacy Policy

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.


Your Rights

You have the right to:

  Get a copy of your health and claims records

  Correct your health and claims records

  Request confidential communication

  Ask us to limit the information we share

  Get a list of those with whom we’ve shared your information

  Get a copy of this privacy notice

  Choose someone to act for you

  File a complaint if you believe your privacy rights have been violated


Your Choices

You have some choices in the way that we use and share information as we:

  Answer coverage questions from your family and friends

  Provide disaster relief

  Market our services and sell your information


Our Uses and Disclosures

We may use and share your information as we:

  Help manage the health care treatment you receive

  Run our organization

  Pay for your health services

  Administer your health plan

  Help with public health and safety issues

  Do research

  Comply with the law

  Respond to organ and tissue donation requests and work with a medical examiner or funeral director

  Address workers’ compensation, law enforcement, and other government requests

  Respond to lawsuits and legal actions


Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get a copy of health and claims records

  You can ask to see or get a copy of your health and claims records and other health information we have about you. Ask us how to do this.

  We will provide a copy or a summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct health and claims records

  You can ask us to correct your health and claims records if you think they are incorrect or incomplete. Ask us how to do this.

  We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

  We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not.

Ask us to limit what we use or share

  You can ask us not to use or share certain health information for treatment, payment, or our operations.

  We are not required to agree to your request, and we may say “no” if it would affect your care.

Get a list of those with whom we’ve shared information

  You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

  We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  You can complain if you feel we have violated your rights by contacting us using the information on page 1.

  You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting

  We will not retaliate against you for filing a complaint.


Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  Share information with your family, close friends, or others involved in payment for your care

  Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  Marketing purposes

  Sale of your information


Example: Your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.

How else can we use or share your health information?


We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see:

Help with public health and safety issues

We can share health information about you for certain situations such as:

  Preventing disease

  Helping with product recalls

  Reporting adverse reactions to medications

  Reporting suspected abuse, neglect, or domestic violence

  Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.


Our Responsibilities

  We are required by law to maintain the privacy and security of your protected health information.

  We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  We must follow the duties and privacy practices described in this notice and give you a copy of it.

  We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see:


Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.


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By choosing "Yes", you agree to receive information from BCBSM and/or BCN regarding other health related products and services offered by BCBSM and/or BCN that are available to you.

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You will also need to enter a security question and answer that will be used if you forget your password.
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In the event you forget your password, the system will ask you the information provided below and you will be required to enter the answer along with your email address in order to receive a temporary password or retrieve your User ID. Enter a security question and answer that only you will know.
For example: What is your mother's maiden name? What city were you born in?
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